Rion Greenhouse Frequently Asked Questions
Where are Rion greenhouses manufactured?
Rion greenhouses are manufactured in Israel by Palram Applications (http://www.palramapplications.com/).
They are distributed in the US by Palram Americas (http://www.palramamericas.com/).
Who provides Rion replacement parts and warranty services?
You will need to contact:
Palram Applications (http://www.palramapplications.com/)
- or -
Palram Americas (http://www.palramamericas.com/)
- or -
RiongreenhouseKit.com does not carry spare parts and does not provide any warranty support. Those services are handled by the manufacturer only.
Do you ship greenhouses to Hawaii or Alaska?
Yes. We ship greenhouses to Hawaii and Alaska, although there will be additional shipping costs that must be paid for by the purchaser.
How does the greenhouse ship to me?
The greenhouse is usually shipped via Fedex Ground in 3 or more manageable-sized boxes (the exact number of boxes depends on the size of your greenhouse). Rion Greenhouses generally ship within 3 - 4 weeks (based on current availability).
When will my greenhouse arrive at my front door?
When you submit your purchase to we send your order to the warehouse to be shipped. If you place your order on a Friday, Saturday or Sunday your order will be submitted on the following Monday. The warehouse can take up to 72 hours to process your order. When your purchase leaves the warehouse please allow up to 2-3 weeks to receive your order. We usually receive tracking confirmation from the warehouse within 72 hours of your purchase being shipped and we can send you that information upon request.
Where should I locate my greenhouse?
Answer: The selection of a site involves taking into consideration three importantly factors: 1) the most desirable location should be shaded by deciduous tree(s) or lacking shade draped with an external shade cloth over the greenhouse which is attached to the foundation; 2) the site should also be sheltered from the wind by a tree(s) or some other barrier; 3) the site should be level and allow for good drainage.
How do I secure the greenhouse?
Answer: The greenhouse should ideally be attached to some sort of foundation, in order to keep it secure, and it should be preferably something heavy/solid. See your assembly instructions on page 4, which offers three different foundation options.
Do I need to buy your base kit?
Answer: If you plan on installing your greenhouse directly on dirt (which is the preferred method of installation) we encourage you to purchase our base kit. Some people prefer to build their own base using 4" x 6" treated lumber. Be aware that wood can warp over time and will likely tweak your greenhouse causing your windows and doors to not function properly. We feel that the base kit we offer on our website is your best option. This base is made of heavy-duty plastic with a honeycomb like design and it is closed U-shaped. When the base is filled with dirt, it will not move. Areas with High Wind may require additional stakes or concrete footers.
Should I build a concrete pad?
Answer: We personally do not recommend putting your greenhouse on a concrete slab, due to the possibility of drainage problems creating wet, slippery floors and, worse, frozen floors in the winter. Concrete also tends to hold onto extreme heat and extreme cold. We suggest that you instead have free draining floor using mulch, straw or pebble stone, or even just dirt (put flag stone etc. in the middle for a path).
Have a question not answered on this page? Feel free to contact us and we will do our best to answer any additional questions you may have.